Our online ordering is different from most others, but once our customers learn how to use it they find it much faster and easier than others. Here are a few things you can do to make it super easy and fast to place your online orders and set up your account.
HP Supplies Finder
Have trouble finding the right ink or toner cartridge for your machine? Click on the HP Supplies Finder icon in the upper right corner. Either type in your machine model number, or click the printer type and look on the list.
Search for Products
Less is more in the search products field. Do you know you need a “HP 263A” but want the compatible brand? Type in simply “263A” and both the HP and compatible will come up. Or, if you are searching for the old part number “Q2612R” skip the R and type just Q2612. Many of our part numbers have changed, so if you drop the R the product will come up.
Items you order on a regular can be added to a special list for easier finding. Click the “Add to Personal Items” link on the item. Be aware that you have to confirm this an additional click by deciding if you want to create groups or just add the item with no group.
Items listed here are ones you have ordered in the past. Many times they also have the price locked in for a period of time. You can decide how many items to show on the screen if you have several pages of them. If there is an item you know you order on a regular basis that is not in your contracted items, please call customer service to have it added.
Site Tutorials and Suggestion Box
Want to learn more? Click the Site Tutorial in the upper-most right corner of your screen. If it’s not there call customer service to have this feature activated. You can also contact customer service via the Suggestion Box.
Check back for more – next I will explain how to use the account and administration features! Please leave a comment below if you have any other tops you want to see covered!
A short while back we were asked to offer information for an article about ways IT departments can become more efficient. I loved writing this piece even thought I am not all that IT savvy myself (I get all excited when I get the HP LJ 5550 to do exactly what I want). I do work with a lot of IT people – customers, service providing partners and our own IT staff.
So why do IT staff need shortcuts to productivity, specifically for printers? IDC states that the average IT department spends 15% of their time on printer related issues. Printers tend to be under looked and forgotten about until they don’t work. Printers also require a broad spectrum of electrical and mechanical knowledge, something some IT professionals don’t have much experience with. These suggestions are specifically geared towards the print environment in an organization, but could be widely applied to other aspects of IT as well.
1. Plan ahead. If having a printer go down is a huge hassle and kills productivity, have a clean one with a toner in it ready to move in as a replacement. Just make sure to test it occasionally and, and keep it on a rolling cart, that way you can roll it right in next to the old one, take the plugs out and plug the new one in.
2. Don’t waste time on the small stuff. IT Techs aren’t necessarily mechanically trained. That makes trying to fix a printer time consuming. Don’t waste time on it, partner with a local printer repair specialist and focus on the stuff you are better at.
3. If you must purchase new equipment, keep it consistent. Though it’s tempting to get the latest and greatest, keeping a consistent fleet is easier to manage. Fewer toners and parts to inventory and fewer drivers to update and install is just good common sense.
4. Protect your investments. Keep up with maintenance and problems before they cause down-time. There are many printer management programs that allow you to view printers on the network and know exactly when the maintenance kits need replacement and other vital information. These are often free when you partner with a local MPS provider.
Not all of this made it into the article I contributed to, it was broad-IT based. Learn more on IT World – Quick and easy IT productivity wins