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printers

Warranties de-mystified!

July 25, 2011 in Customer Service by Pam Morin  |  No Comments

Sometimes printers die.  It can be a sad day when the old HP LaserJet 5-plus spews out its last page.  Sometimes a need is born – a company decides to bring marketing in house and needs a good quality color printer, or decides to ditch several old single function machines and consolidate to a new multifunction device.

When someone contacts Reliable looking for a new or refurbished HP machine they are very likely to talk to me.  Some people know exactly what they are looking for – these people did their research and are usually well versed in the printer industry.

Sometimes I have to recommend a printer.  This is easier with the more information I get – how many pages per month, what printer(s) or machines is it replacing or working with, budget constraints, number of users and other variable information.  With so many things to choose from the biggest determinant is usually the budget and page needs.

With nearly every printer quote and comparison I put out there people have questions about how the warranty works.  We have had a lot of experiences here with the whole gamut of warranties.  Care Packs, factory one year warranties, extended warranties, refurbished printer warranties, and out of warranty special claims.

Well, I can’t answer all these questions in a blog post – it would go on for ever and be very, very boring… so I created a PDF for you to download and learn more -  HP and Reliable Warranty.

I’m sure that won’t answer all the questions, but it’s a start.  My other piece of advice is to register your printer – Julian had some great information about how and why here.

Got a question we didn’t answer?  Please ask it here!

Keep it in the bank-not the toner closet!

April 13, 2011 in Customer Service by Julian  |  No Comments

I’ve been doing service calls and deliveries lately.  This has given me the opportunity to interact with many of our valued customers face to face.  It has also allowed me to make sure that my technical skills aren’t “desk soft” yet.

With many companies facing cash flow problems it amazes me to go into our customers and see all the toner in the closet.  This happens for many reasons and there are several better options.  Let’s face it, equipment must be upgraded.  With manufacturers constantly coming out with new models and cartridges upgrades can be very expensive.

I often hear customers say “it is good to get the latest model and have a couple spare cartridges”, but I don’t always agree.  Yes the latest model is nice, but if you have a product that your staff is comfortable with, does the job, and you already stock the toner for it, then why not look into a refurbished printer.   They cost about 40 percent less than new printers and help you keep a consistent fleet.  Plus, you don’ t have to add another toner cartridge to that closet- at a cost of 500 dollars or so if it’s a color printer.

If you do like or need to have the latest and greatest model, then I suggest just in time delivery.  It eliminates all toner stock, and Reliable Technologies monitors the devices and sends replacement cartridges when you need them.  Laserwatch2 has proven over and over to be a huge time and money saver for many companies.

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