I like to tell customers that our online ordering system has all the features of the big boxes, with none of the distractions. It’s a simplified white-lie, however, because it actually has a lot more features than you will find on most other online ordering websites. I’ll outline just a few of the features you may or may not have heard about.
Admins and Users
Everyone who logs into the system is either an “Admin” or a “User”. If you are the only person in your organization who logs in to place orders, you are probably an admin. Admins can change passwords, view all order histories and billing information. Some organizations have admins approve user orders before the order comes through to fulfillment – this assures PO’s are assigned correctly and that there are less mistakes in ordering.
Purchase Orders, budgets and cost centers
PO’s can be set up as blanket PO’s with a budget amount, or a single new PO number can be entered for each order. You can also have a budget for a set period of time so that users don’t go over the budgeted amount. Cost centers give you a way to departmentalize the expense. These features are all set up by a Reliable employee on the back end only take a few moments to activate.
Earlier this year we activated tracking order e-mails. This is an e-mail that notifies you that a tracking number is available and the item(s) are on their way. If you don’t want this e-mail you can opt out of it in your account settings.
If you would like to learn more about these features or add and of them to your account please give me a call in customer service a call at 800-346-7890 x106.
Our online ordering is different from most others, but once our customers learn how to use it they find it much faster and easier than others. Here are a few things you can do to make it super easy and fast to place your online orders and set up your account.
HP Supplies Finder
Have trouble finding the right ink or toner cartridge for your machine? Click on the HP Supplies Finder icon in the upper right corner. Either type in your machine model number, or click the printer type and look on the list.
Search for Products
Less is more in the search products field. Do you know you need a “HP 263A” but want the compatible brand? Type in simply “263A” and both the HP and compatible will come up. Or, if you are searching for the old part number “Q2612R” skip the R and type just Q2612. Many of our part numbers have changed, so if you drop the R the product will come up.
Items you order on a regular can be added to a special list for easier finding. Click the “Add to Personal Items” link on the item. Be aware that you have to confirm this an additional click by deciding if you want to create groups or just add the item with no group.
Items listed here are ones you have ordered in the past. Many times they also have the price locked in for a period of time. You can decide how many items to show on the screen if you have several pages of them. If there is an item you know you order on a regular basis that is not in your contracted items, please call customer service to have it added.
Site Tutorials and Suggestion Box
Want to learn more? Click the Site Tutorial in the upper-most right corner of your screen. If it’s not there call customer service to have this feature activated. You can also contact customer service via the Suggestion Box.
Check back for more – next I will explain how to use the account and administration features! Please leave a comment below if you have any other tops you want to see covered!