Many know me already – I’m Julian Reynolds, the Service Manager for Reliable Technologies. I have been in the technology field for 15 years, and started with Reliable in 2005.
I am responsible for many different aspects of customer fulfillment. Of all my responsibilities there are many things I really enjoy. The best is getting to interact with customers – when I go out and do service calls or when assisting with sales, or just everyday customer interaction. I also like negotiating and crunching numbers. Customer satisfaction is always the goal – please call or e-mail me anytime, the customer always come first!
I’ll be blogging mostly about laser printer service, feel free to ask support questions, comment on my posts and make suggestions.
I underwent shoulder surgery on April sixth. It was supposed to be a quick 45-minute surgery. We expected me to be out a couple of days and on light-duty work for three to 12 weeks. Unfortunately it wasn’t as simple as the doctors thought, and I have been confined to a sling for three weeks. A tendon was found completely off the bone, and the labrum was severely torn. I am still available during my rehab for customer service issues. I have confidence in my team at Reliable, there won’t be a beat skipped!