We all do it, actually don’t do it. I just recently purchased a digital camera and I almost did exactly what I have done as long as I can remember, toss out the registration card. Something stopped me this time – and that something was HP.
As you may have heard HP has had a lot of main board failures. I have seen service advisories on the HP LJ M1522n and M2727nf multi function printers (discontinued), as well as the M2727nf multi function printer. Both are popular MFP models because of their low acquisition price. The service advisories are for the flat bed scanner and the formatter (main board).
Because of the issues HP has extended technical support and replacement for one additional year on those M1522’s and M2727’s, along with a few other printers. The problem is – if you didn’t register your product for the basic warranty you may not be eligible for the additional coverage. When a product is not registered, the warranty start date is the date the product was manufactured – that could be months to a year.
Registration is simple, just complete the post card that comes with your product, or go to this web address within 30 days of purchase: https://register.hp.com/americas/flowPage/registration/index.do?execution=e1s1&cc=US&lang=en
You can also learn more at HP’s Total Care page: http://h71036.www7.hp.com/hho/cache/427347-0-0-225-121.html
Reliable Technologies is an Authorized Service Provider and Reseller – we are not HP. We cannot register products for customers, and if HP denies a claim it is the customers’ responsibility, which is why we sometimes ask for a credit card even if you have a case number from HP.
I’ve been doing service calls and deliveries lately. This has given me the opportunity to interact with many of our valued customers face to face. It has also allowed me to make sure that my technical skills aren’t “desk soft” yet.
With many companies facing cash flow problems it amazes me to go into our customers and see all the toner in the closet. This happens for many reasons and there are several better options. Let’s face it, equipment must be upgraded. With manufacturers constantly coming out with new models and cartridges upgrades can be very expensive.
I often hear customers say “it is good to get the latest model and have a couple spare cartridges”, but I don’t always agree. Yes the latest model is nice, but if you have a product that your staff is comfortable with, does the job, and you already stock the toner for it, then why not look into a refurbished printer. They cost about 40 percent less than new printers and help you keep a consistent fleet. Plus, you don’ t have to add another toner cartridge to that closet- at a cost of 500 dollars or so if it’s a color printer.
If you do like or need to have the latest and greatest model, then I suggest just in time delivery. It eliminates all toner stock, and Reliable Technologies monitors the devices and sends replacement cartridges when you need them. Laserwatch2 has proven over and over to be a huge time and money saver for many companies.
Many know me already – I’m Julian Reynolds, the Service Manager for Reliable Technologies. I have been in the technology field for 15 years, and started with Reliable in 2005.
I am responsible for many different aspects of customer fulfillment. Of all my responsibilities there are many things I really enjoy. The best is getting to interact with customers – when I go out and do service calls or when assisting with sales, or just everyday customer interaction. I also like negotiating and crunching numbers. Customer satisfaction is always the goal – please call or e-mail me anytime, the customer always come first!
I’ll be blogging mostly about laser printer service, feel free to ask support questions, comment on my posts and make suggestions.
I underwent shoulder surgery on April sixth. It was supposed to be a quick 45-minute surgery. We expected me to be out a couple of days and on light-duty work for three to 12 weeks. Unfortunately it wasn’t as simple as the doctors thought, and I have been confined to a sling for three weeks. A tendon was found completely off the bone, and the labrum was severely torn. I am still available during my rehab for customer service issues. I have confidence in my team at Reliable, there won’t be a beat skipped!